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Covid-19 precautionary measures

COVID-19 PROCEDURES AND PRACTICES - update

November 25, 2020

Continuing Adaptation

 With the Alberta Government announcement on Tuesday November 24th, Bow Cycle is making some changes to our procedures.

We are further reducing the number of customers allowed in the store to ensure we can manage numbers. We realize that our space would allow for more customers but we feel this best to ensure the safety of both our staff and customers. The Service doors will be manned and customers will be brought in by staff. If you need to bring your child(ren) with you, we request that they remain with you at all times.  Online shopping is always an option with curbside pickup underneath the overhang behind the store.

Bow Cycle would like everyone to still maintain safe distances whenever possible and respect people’s 1.5 meter personal zone. All staff will be wearing face coverings for your and their safety. 

If you cannot wear a face covering, you can use the online option.

Repair

Our repair business remains open. You can drop your bikes off and pick up your bikes.

Service booking and inquiries will be walk up and appointment during this time.

Payment is preferred to be made online once mechanic has contacted you and bike is ready for pick up.

If you prefer, payment can also be done at time of pick up.  

Bow Cycle is adding a second check in person to speed up our processing times as well as having a person check the service line for those of you picking up your serviced bicycle.

For Service call 403-288-5422 ext 603 

Retail

In store retail – Bow Cycle will be allowing a limited (12) number of customers access at a time. We ask that they abide to the directional arrows during their visit. We will be monitoring this number and how the interactions proceed and may adjust the number.

Contacting us remains the same:

For Sales call 403-288-5422 ext 604, this is our favorite method, call and we will make it happen for you

For Parts call 403-288-5422 ext 607

Email us at bikes@bowcycle.com , we will get back to you a timely manner.

Curbside assistance – Whether you just require us to grab your needed item(s) or you need assistance and feel more comfortable staying outside, Bow Cycle will continue to help our customers inside and outside the building.

Online Sales/Curbside pick-up – Line up or stay in your car. Bow Cycle has four (4) designated parking stalls for pick up only. Once you have received an email that your order is ready for pick up, drive by, park in the stall and text the number provided. Otherwise, we have added a pick up only line beside the store. 

 

Where are we headed? Bow Cycle hopes Alberta continues in the right direction and everyone respects safety protocols so we can keep moving forward with loosening restrictions. We will continue to monitor the situation and act accordingly.

Bow Cycle & Sports is continuing to work the following hours:

  • Weekdays 11-6
  • Weekends 11-5

Thank you from your friends at Bow Cycle

And remember; take proper precautions to keep yourself safe and healthy. Be smart and ride your bike, safely and in control.

And Franzky says shop local, it’s always important!


Please note the following restrictions:

  • Return policies suspended on all apparel. 
  • No outside food or beverage allowed.

We will continue to be extra vigilant using proper cleaning protocols in our facility.

  • We are all washing hands between dealing with customers.

  • When customers drop off a bike or ride a new bike, we are cleaning all touchpoints (grips, saddle, handlebar controls) with isopropyl alcohol.
  • Our bike fitting services have been suspended until further notice.


We sincerely appreciate your continued business and support through this very turbulent time. We are taking these extraordinary measures to stay open to serve our community. Please only visit if you are healthy. Take all precautions. Be smart, stay healthy, ride your bike… safely and in control.  

OTHER OPTIONS WE HAVE AVAILABLE

Shop Online

As mentioned, www.bowcycle.com is available 24/7.

Call Us

Give us a call at the store for the faster service. 

For Sales call 403-288-5422 ext 604, 

For Parts call 403-288-5422 ext 607,

For Service call 403-288-5422 ext 601

Email Us

Got questions? We will direct them to the appropriate department.

E-MAIL US

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