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Covid-19 precautionary measures

COVID-19 PROCEDURES AND PRACTICES - update

June 20, 2020

The Next Chapter

As Alberta moved forward into Stage 2 of its relaunch, Bow Cycle has decided to cautiously move forward as well. We understand that shopping online or curbside was not everyone’s preferred method and we are creating more options. The relaxing of rules has allowed us to extend these new methods. Bow Cycle would like everyone to still maintain safe distances whenever possible and respect people’s 1.5 meter personal zone. All forward facing staff will be wearing face coverings for your and their safety. We encourage our customers to wear face coverings as well.

Repair

Our repair business remains open. You can drop your bikes off and pick up your bikes.

Service booking and inquiries will be walk up and appointment during this time.

Payment is preferred to be made online once mechanic has contacted you and bike is ready for pick up.

If you prefer, payment can also be done at time of pick up.  

Bow Cycle is adding a second check in person to speed up our processing times as well as having a person check the service line for those of you picking up your serviced bicycle.

For Service call 403-288-5422 ext 601 

Retail

In store retail – Bow Cycle will be allowing a limited (12) number of customers access at a time. We ask that they abide to the directional arrows during their visit. We will be monitoring this number and how the interactions proceed and may adjust the number.

Contacting us remains the same:

For Sales call 403-288-5422 ext 604, this is our favorite method, call and we will make it happen for you

For Parts call 403-288-5422 ext 607

Email us at bikes@bowcycle.com , we will get back to you a timely manner.

Curbside assistance – Whether you just require us to grab your needed item(s) or you need assistance and feel more comfortable staying outside, Bow Cycle will continue to help our customers inside and outside the building.

Online Sales/Curbside pick-up – Line up or stay in your car. Bow Cycle has four (4) designated parking stalls for pick up only. Once you have received an email that your order is ready for pick up, drive by, park in the stall and text the number provided. Otherwise, we have added a pick up only line beside the store. 

 

Where are we headed? Bow Cycle hopes Alberta continues in the right direction and everyone respects safety protocols so we can keep moving forward with loosening restrictions. We will continue to monitor the situation and act accordingly.

Bow Cycle & Sports is continuing to work the following hours:

  • Weekdays 11-6
  • Weekends 11-5

Thank you from your friends at Bow Cycle

And remember; take proper precautions to keep yourself safe and healthy. Be smart and ride your bike, safely and in control.

And Franzky says shop local, it’s always important!


Please note the following restrictions:

  • Return policies suspended on all apparel. 
  • No outside food or beverage allowed.

We will continue to be extra vigilant using proper cleaning protocols in our facility.

  • We are all washing hands between dealing with customers.

  • When customers drop off a bike or ride a new bike, we are cleaning all touchpoints (grips, saddle, handlebar controls) with isopropyl alcohol.
  • Our bike fitting services have been suspended until further notice.


We sincerely appreciate your continued business and support through this very turbulent time. We are taking these extraordinary measures to stay open to serve our community. Please only visit if you are healthy. Take all precautions. Be smart, stay healthy, ride your bike… safely and in control.  

OTHER OPTIONS WE HAVE AVAILABLE

Shop Online

As mentioned, www.bowcycle.com is available 24/7.

Call Us

Give us a call at the store for the faster service. 

For Sales call 403-288-5422 ext 604, 

For Parts call 403-288-5422 ext 607,

For Service call 403-288-5422 ext 601

Email Us

Got questions? We will direct them to the appropriate department.

E-MAIL US

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