COVID-19 PROCEDURES AND PRACTICES - update
September 21 2021
With the Alberta Government announcement on September 17th, Bow Cycle is a few changes to our procedures.
We are capping our capacity at 50 customers (well below 1/3 capacity) . We request that you minimize the number of people coming to the store the best you can. If you need to bring your child(ren) with you, we request that they remain with you at all times. Online shopping is always an option with curbside pickup.
Bow Cycle would like everyone to still maintain safe distances whenever possible and respect people’s 1.5 meter personal zone. All staff will be wearing face coverings for your and their safety.
If you cannot wear a face covering, you can use the online option.
Our repair business remains open. You can drop your bikes off and pick up your bikes. The queue will start up at the side entrance to reduce congestion at the service entry door. As the weather turns, this will be brought inside.
Service booking and inquiries will be walk up and appointment during this time.
Payment is preferred to be made online once mechanic has contacted you and bike is ready for pick up.
If you prefer, payment can also be done at time of pick up.
Bow Cycle is adding a second check in person to speed up our processing times as well as having a person check the service line for those of you picking up your serviced bicycle.
For Service call 403-288-5422 ext 6
In store retail – Bow Cycle will be allowing a limited (50) number of customers access at a time. We will be monitoring this number and how the interactions proceed and may adjust the number.
Contacting us remains the same:
For Sales We have a new option in on-line chat or call 403-288-5422 ext 4
For Parts call 403-288-5422 ext 5 (these guys are overworked and email usually work best)
Email us at firstname.lastname@example.org , we will get back to you a timely manner.
Curbside assistance – Whether you just require us to grab your needed item(s) or you need assistance and feel more comfortable staying outside, Bow Cycle will continue to help our customers inside and outside the building.
Online Sales/Curbside pick-up – Line up or stay in your car. Park close to Bow Cycle and text us for your package. Once you have received an email that your order is ready for pick up, drive by, park close and text the number provided. Otherwise, we have added a pick up only line beside the store.
Thank you from your friends at Bow Cycle
And remember; take proper precautions to keep yourself safe and healthy. Be smart and ride your bike, safely and in control.
And Franzky says shop local, it’s always important!
Please note the following restrictions:
- No outside food or beverage allowed.
We will continue to be extra vigilant using proper cleaning protocols in our facility.
- We are all washing hands between dealing with customers.
- When customers drop off a bike or ride a new bike, we are cleaning all touchpoints (grips, saddle, handlebar controls) with isopropyl alcohol.
We sincerely appreciate your continued business and support through this very turbulent time. We are taking these extraordinary measures to stay open to serve our community. Please only visit if you are healthy. Take all precautions. Be smart, stay healthy, ride your bike… safely and in control.