COVID-19 PROCEDURES AND PRACTICES - update
May 29, 2020
Dear Bow Cycle friends and customers,
Thank you for your patience and understanding as we learn a new business model on the fly. Thank you for realizing the fun of the bike and how it can enrich our lives in so many ways.
Thank you for supporting a local business!
Where are we? Bow Cycle & Sports has made a decision to continue operating curbside assistance for sales and regular operations for service. We will continue to work in this fashion until June 15th, coinciding with Alberta’s planned Phase 2 change. We feel we will be able to serve more people safely in this manner. Cleaning protocols will continue until we are past the Covid-19 issue.
Our repair business remains open. You can drop your bikes off and pick up your bikes.
Service booking and inquiries will be only walk up during this time.
Payment is preferred to be made online once mechanic has contacted you and bike is ready for pick up.
If you prefer, payment can also be done at time of pick up.
What we are doing? We will use Alberta Phase 1 changes to bring back more employees to better assist you. This means more people working, more answering phones, more working the curbside lines and more people working on bicycle repair. We understand you want to be able to come inside and shop but we feel it best to wait a few more weeks yet.
For Sales call 403-288-5422 ext 604, this is our favorite method, call and we will make it happen for you
For Parts call 403-288-5422 ext 607
Email us at firstname.lastname@example.org , we will get back to you a timely manner.
Curbside assistance, you can’t come in but we’ll come to you. Tell us what you need and we will get it for you.
Bow Cycle online store is fully operational and available through our web site www.bowcycle.com .
Bow cycle offers curbside pick up.
Where are we headed? On June 15th, Bow Cycle & Sports will switch to a hybrid of in store and curbside assistance. This will allow us to work with each person’s comfort levels. We will be watching the number of people allowed in the store so we can help maintain physical distancing. We will be rearranging the floor layout to have more area for shopping and an area for online and telephone sales.
Bow Cycle & Sports is continuing to work the following hours.
Thank you from your friends at Bow Cycle
And remember, take proper precautions to keep yourself safe and healthy. Be smart and ride your bike, safely and in control.
And Franzky says shop local, its always important!
Please note the following restrictions:
Return policies suspended on all apparel.
No outside food or beverage allowed.
We will continue to be extra vigilant using proper cleaning protocols in our facility.
We are all washing hands between dealing with customers.
- When customers drop off a bike or ride a new bike, we are cleaning all touchpoints (grips, saddle, handlebar controls) with isopropyl alcohol.
- Our bike fitting services have been suspended until further notice.
We sincerely appreciate your continued business and support through this very turbulent time. We are taking these extraordinary measures to stay open to serve our community. Please only visit if you are healthy. Take all precautions. Be smart, stay healthy, ride your bike….. safely and in control.