A MESSAGE FROM BOW CYCLE & SPORTS


COVID-19
April 22, 2020

Dear Bow Cycle Customers,

We can’t thank you enough for your ongoing support through the current Covid-19 situation.

Shop local is VERY important for ALL LOCAL business NOW and moving forward.

In keeping with requirements for essential businesses and physical distancing, Bow Cycle & Sports is refining our practices to continue serving you. 

Repair

Our repair business remains open. You can still drop your bikes off and pick up your bikes. We will be lining customers at our Service doors to maintain physical distancing protocols.

Service booking and inquiries will be done in shop only. This will allow us the flexibility to get more work done. We are looking at a second spot to allow for quick adjustments. Stay tuned.

Payment is preferred to be made online once mechanic has contacted you and bike is ready for pick up.

If you prefer, payment can also be done at time of pick up.  

Pay Online

Retail

We can no longer allow the public access to the Retail Sales floor, 

To keep staff employed, Bow Cycle is now offering assisted shopping via phone, email and curbside assistance.

For Sales call 403-288-5422 ext 604, this is our favorite method, call and we will make it happen for you. Please call only during the hours of 11am to 6pm weekdays and 11am to 5pm weekends. 

For Parts call 403-288-5422 ext 607

We thank you in advance for your patience as we can only have so many staff in the building at a time for our safety.

Email us at bikes@bowcycle.com , we will get back to you a timely manner.

Curbside assistance, you can’t come in but we’ll come to you.  Tell us what you need and we will get it for you.

Bow Cycle's online store is fully operational and available through our web site www.bowcycle.com .

Bow Cycle & Sports offers curbside pick up.

Bow Cycle & Sports appreciates your patience and support now and always,

Thanks from the Bow Cycle crew

And Franzky says "Shop local, its always important!"

Please note the following restrictions:

Return policies suspended on all apparel. 

No outside food or beverage allowed.

We will continue to be extra vigilant using proper cleaning protocols in our facility.

  • We have a no-handshake policy.

  • We are all washing hands between dealing with customers.
  • When customers drop off a bike or ride a new bike, we are cleaning all touchpoints (grips, saddle, handlebar controls) with isopropyl alcohol.
  • Our bike fitting services have been suspended until further notice.


We sincerely appreciate your continued business and support through this very turbulent time. We are taking these extraordinary measures to stay open to serve our community. Please only visit if you are healthy. Take all precautions. Be smart, stay healthy, ride your bike…..  safely and in control. 

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